Sample Modules

Here are samples of two of the eight modules. First you will find a sample of 'Module 2: Conflict Transformation Skills' that is built around the acronym SHAPES IT which names a powerful set of communication skills that will manage conflict and help resolve complex health care issues.

 

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Sample video Module 2 available in the near future

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The second sample comes from 'Module 3: Transparency, Apology & Recovery Following Adverse Outcomes and Medical Error' to address complex health care issues following unexpected or adverse outcomes of care, while assuring transparency and integrity with full disclosure. This module is organized around the acronyms EASE and RESTORE to de-escalate distress, enhance understanding, promote respect and hopefully restore trust following an adverse medical event. The acronym EASE is used when adverse outcomes occur and yet appropriate medical treatment had been delivered. The acronym RESTORE is used when adverse outcomes occur caused by a medical error. 

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Sample video Module 3 available in the near future

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